Room to change your mind.
Updated 21 September 2026
Preorders are not open. The offer below describes our planned launch terms; no payment is collected while checkout is unavailable.
We want a preorder to feel clear and considered. You can request a full refund any time before your VisitPouch access begins.
How to request a refund
Contact souradip.pal.ai@gmail.com from the email used for your order. Include your Razorpay order or payment reference. Please do not send card numbers, medical information or identity documents.
When you’ll receive it
We will review your request and aim to initiate an eligible refund within five business days. Refunds go back to the original payment method. Your bank or payment provider controls when the credit appears, so the arrival time can vary. We will provide a refund reference when available.
If launch is delayed
Our promised access deadline is 30 November 2026. If access is not available to you by then, you can choose a full refund or agree to continue waiting. Your 12 months of access will not begin until access is provided.
Duplicate or mistaken charges
Contact us if you believe you paid twice or were charged incorrectly. We will check the payment records with Razorpay and refund any confirmed duplicate payment.
After access begins
The unconditional preorder refund offer ends when you receive access. Any mandatory cancellation or refund rights that apply in your country remain in place. If the product has a material problem or differs from the promised offer, contact us so we can investigate and provide an appropriate remedy.
Currency conversion
We refund the amount charged by VisitPouch in USD. Your bank’s exchange rate or separately charged fees may affect the amount received in your local currency.
Contact the seller
Souradip Pal
India
souradip.pal.ai@gmail.com
The public business correspondence address will be provided before checkout opens.